Effective November 9, 2026
The Maine Water Utilities Association ("we," "us" or "our") is a nonprofit association that supports Maine's water utilities and the people who work in them through training, events, advocacy and networking. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have.
Information You Give Us
When you contact us, apply to join, submit a presentation or abstract, take part in Imagine a Day Without Water, or post or respond to a listing, we collect the details you choose to share. That can include:
- Your first and last name, email address and phone number
- Your business, utility or organization name and town
- Your message and any questions
- Presentation titles, topics, abstracts and speaker bios
- Files and photos you upload, such as membership documents, presentation summaries or Imagine a Day photos, along with your photo permission
We only ask for what we need to run the association, our events and our programs.
Membership, Event Registration and Payments
Membership renewals, member accounts and event or training registration are handled through MemberClicks, our membership management system, at mwua.memberclicks.net. When you use those pages, the information you enter, including any payment details, is collected and processed by MemberClicks and its payment processors, not by this website. We receive the membership and registration details we need to serve you, and MemberClicks' privacy policy also applies.
Job Board and Business Directory
Our website includes a job board and a business directory. Job postings and directory listings, including the company names and contact details provided for them, are published on our website so members and visitors can see them. If you send us a listing, please only include contact details you are comfortable making public.
Information Collected Automatically
Like most websites, ours collects some basic information when you visit, such as your browser type, device, the pages you view and how you found us. We use Google Tag Manager and Google Analytics to understand how people use the site so we can improve it. This information is collected through cookies and similar technologies and does not include your name or contact details.
When you first visit, our cookie banner lets you choose which cookies to allow, and our Cookie Policy lists the cookies the site uses. You can change your choice at any time through the cookie banner settings.
How We Use Your Information
- To respond to your questions and requests
- To review membership applications, presentation and abstract submissions, and program entries
- To plan and run trainings, conferences, the annual tradeshow and other events
- To share Imagine a Day Without Water stories and photos, when you have given permission
- To send association news and event information to members and others who ask for it
- To keep accurate membership, training and financial records
- To understand how our website is used and make it better
- To protect our website from spam and misuse
Every association email includes a way to unsubscribe, and we will not add you to a mailing list you did not ask to join.
How We Share Your Information
We do not sell or rent your personal information, and we do not share it for targeted advertising. We only share it when we need to, for example:
- With service providers that help us run the website, membership system and email, such as our web host, form tools and MemberClicks
- With conference planners, session moderators and event partners when it is needed to review submissions or run an event
- When required by law, or to protect our rights, our members or the public
These providers may only use your information to perform services for us.
Third-Party Content
Our website includes embedded Google Maps, an embedded YouTube video, AddToAny share buttons and an accessibility tool that lets you adjust text size, contrast and other settings. Comments and form submissions may be checked by Akismet, a spam filtering service from Automattic. Our forms are protected by Google reCAPTCHA, which checks that a submission comes from a person and not a spam bot. reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. These features load content from Google, YouTube, AddToAny, Automattic and Elementor, which may receive basic technical information such as your IP address and browser type. If you use a share button, the site you share to (such as Facebook, LinkedIn or email) handles that information under its own privacy policy. Links to other websites, including MemberClicks, are also governed by those sites' own privacy policies.
How Long We Keep Information
We keep membership, event, submission and correspondence records for as long as we need them to run the association and meet nonprofit, financial and legal record-keeping requirements. When information is no longer needed, we delete it or keep it in a form that no longer identifies you.
How We Protect Your Information
We use reasonable safeguards to protect the information you send us, including a secure (HTTPS) website and limited access to form submissions. Membership and registration payments are handled by MemberClicks, so card numbers never pass through this website's own forms. No website or email system is completely secure, so please do not send sensitive information like payment card numbers through our contact form or by email.
Your Choices
You can ask us to show you, correct or delete the personal information we have about you. You can unsubscribe from association emails at any time using the link in any email, and you can change your cookie choices through the cookie banner settings. You can also ask us to update or remove a job posting, directory listing or Imagine a Day photo you sent us. To make a request, call or email us using the details below. We will respond within a reasonable time and may need to confirm your identity first.
Children's Privacy
Our website is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page.
Contact Us
Maine Water Utilities Association
15 University Drive
Augusta, ME 04330
Phone: (207) 623-9511
Email: npellenz@mwua.org
